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Isolator++ configuration tool gets stuck

+1 vote
Hello,
I\'m trying to set my Isolator++ license in the configuration tool. I entered the email and the license key. Then I clicked \"Set License\" and the tool got stuck.

Can you help me to solve this issue?

Thanks,

James
asked Aug 6 by JamesRi (640 points)

1 Answer

0 votes
 
Best answer

Hi James,

Seems like something is wrong with the registry.

Please remove Typemock Isolator++.

Look for a registry folder: Computer\HKEY_USERS\S-1-5-21-3373439852-363486198-2619457599-XXXX\Software\Typemock\ipp

(Note: The XXXX is 4 digit sequence which differs on every machine) and delete this folder.

Install and try to set the license again.

Please let me know if it solved the issue.

Sapir

answered Aug 6 by SapirTypemock (2,470 points)
selected Aug 6 by JamesRi
That solved the issue. Thank you!
commented Aug 6 by JamesRi (640 points)
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