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No new license received after re-downloading

+1 vote
Hello,

I used to download every month Typemock on my development machine in order to update the license to work around the "class IPPException: License has expired" issue.

Now, when I download Typemock, I do not receive a new license anymore.

Could you please let me know how to update the license?

Thanks & Best regards,

Loic
related to an answer for: License has expired
asked by lyvonnet
Report User
 (650 points)

1 Answer

+2 votes
 
Best answer

Hi Loic,

We are checking the issue.
Are you downloading each month by default or is the license expired error message appears every month?
We fixed this issue in the past and our latest version should have the fix.

Anyway, I'm sending you a private email with your update license key.

Cheers,
Alon Sapozhnikov.
Support Specialist.

answered by Alon_TypeMock
Report User
 (10.6k points)
selected by lyvonnet
Report User
Hi Alon,

Many thanks for your answer and investigation.

Apologies for mismatching the email address (my mistake).

I confirm that I got the license expired error message every month on a regular development machine, but as long as there is a workaround, this is fine.

Cheers,

Loic
commented by lyvonnet
Report User
 (650 points)
I'm currently facing this issue -- an attempt to download Isolator++ for Windows will not result in a new license being emailed.
commented by fractia
Report User
 (120 points)

Hi Fractia,

Sorry for the inconvenience.
Can you please try and download once again?

Best,
Alon Sapozhnikov
Support Specialist.

commented by Alon_TypeMock
Report User
 (10.6k points)

Hello,

I'm currently facing this issue, too. -- I downloaded new Isolator++, but I can't get a license e-mail.Can I ask you to check?

commented by Junhyeok Choi
Report User
 (110 points)

Hi,

Thank you for bringing this issue into our attention, we are currently looking into it. in the meantime, your license will be sent via email to the address you signed up with.

Apologies for the inconvenience. crying

commented by Erel_TypeMock
Report User
 (2.6k points)

This was a bug on our side that has been resolved.

Happy testing cool

commented by Erel_TypeMock
Report User
 (2.6k points)
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